Versand

We take great care to ensure your order is processed and shipped promptly and securely. Below is all the information about our shipping within Europe.

1. Shipping Locations

We currently offer worldwide shipping. Shipping cost are calculated at the checkout based on the delivery destination.

2. Delivery Time

Orders are typically processed and dispatched within 1–3 business days. Estimated delivery time within Europe is 3–7 business days, depending on the destination. For destinations outside the European Union, estimated delivery time is 7-20 business days, depending on the destination and local customs procedures.

3. Shipping Costs

We offer worldwide shipping. Shipping cost are displayed at checkout before payment.

The Netherlands:€4.95

European Union:€9.95

Rest of the world:€19.85

Orders shipped outside the European Union may be subject to custom duties, import taxes, or other local charges. These fees are the responsibility of the customer.

 

 

 

Please note that any customs duties or taxes outside the EU are the responsibility of the customer.

4. Shipping Partners

We work with trusted carriers such as PostNL, DHL, UPS, and local delivery services to ensure your package arrives safely and on time.

5. Track & Trace

Once your order has been shipped, you will receive an email with a track & trace link to monitor your delivery.

6. Delays

While we do our best to deliver on time, delays may occur due to factors beyond our control (such as customs checks or peak periods). We appreciate your understanding.

7. Damaged or Lost Packages

If your order arrives damaged or is missing, please contact us within 7 days of the delivery or expected delivery date. We will be happy to find a suitable solution.

8. Contact

If you have any questions about your shipment, feel free to contact us at: contact@disappearedstudios.com or via WhatsApp: +31 6 83400740.